New Dynamics 365 Sales and Customer Service experiences across Teams, Copilot, and Outlook

MC1492151 · published Oct 8, 2026 · 0 comments

Microsoft is launching new Dynamics 365 Sales and Customer Service experiences integrated with Teams, Copilot, and Outlook, enabling seamless access to customer data and workflows. Key features include Sales and Service skills, Teams Channel Agent, and Sales Development Agent, with phased rollout starting October 8, 2026, requiring admin activation and licensing.